Privacy Policy

At AKI, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of personal information:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details

  • Order history

  • IP address and device information

  • Browsing behaviour on our website

We may also collect information when you subscribe to our newsletter, contact us, or interact with our website.

2. How We Use Your Information

We collect and use your personal information to:

  • Process and fulfil your orders

  • Provide customer service and support

  • Send order confirmations, shipping updates, and service-related communications

  • Improve our website, products, and shopping experience

  • Send marketing emails and promotional updates, where you have opted in

  • Detect and prevent fraud or misuse of our website

  • Comply with legal and regulatory obligations

3. Payment Information

All payments made through our website are processed securely through trusted third-party payment providers. AKI does not store your full credit card details on our servers.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content or advertising.

Cookies help us understand how visitors use our site and allow certain website functions to work properly.

You can choose to disable cookies through your browser settings, however some features of the website may not function correctly as a result.

5. Marketing Communications

If you subscribe to our mailing list, we may send you updates about new products, promotions, offers, and brand news. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

6. Disclosure of Personal Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Payment providers

  • Shipping and delivery partners

  • Website hosting and e-commerce platform providers

  • Marketing and analytics service providers

  • Professional advisers where required

  • Government or regulatory authorities where required by law

We only share the information necessary for these services to be provided.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

8. Accessing or Updating Your Information

You may request access to the personal information we hold about you and ask us to correct or update your details if they are inaccurate or out of date.

To make a request, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. AKI is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal obligations. Any updates will be published on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

AKI

Email: info@akiwear.com.au